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FAQ'S
How do I get the most out of my printer's capabilities?
Like any technological device, practice makes perfect. We highly recommend practicing on your own nails or on tips, as well as testing different designs/photos/images before printing on clients. Cleaning the cartridge should also become a habit when the printer has not been used in a few days, if a colour is not correct, or if the nail has touched the nozzle by accident.
When and how will I know to clean my cartridge?
Cartridges are consumables; they need regular cleaning if the colour comes out wrong or not at all, if the machine has not been used in several days, or if the wet nail has touched the underside of the cartridge nozzle during printing, inserting, or removing the finger. Immediately remove the cartridge and clean it before the nozzles block and dry (please follow cartridge cleaning tutorial).
What is the warranty of the machine?
In the unlikely event of faulty manufacturer workmanship, functioning or defect, you are cover by a 12-month manufacturers warranty from the date of purchase. The original warranty card and proof of purchase must be kept for repairs, refunds or replacements. Any sign of user negligence within the 12-month period detected, will affect the repair, replacement or refund decision. Troubleshooting tutorials are also available on the app. Cartridges are consumables, therefore they will not be replaced unless faulty upon unsealing and proof is sent immediately; please refer to the User Guide videos and the Warranty section for these terms.
Are the designs and the app free?
Yes, the app has plenty of free designs for you to choose from and download. It is highly recommended to download these designs as soon as possible over your Wi-Fi according to the Pattern Download Guide provided on our website so that your gallery is full and uninterrupted when printing.
What do I receive with my V11 Nail Printer Machine?
Package includes the V11 O’2 Nails Printer as well as:
Consumables
• x2 SM10 full colour ink cartridges
• PG4 translucent white print gel
• Base Gel
• PG0 transparent print gel
• PG5 transparent glitter print gel
• NM nail mask (liquid latex)
• TS gloss top seal gel
Accessories
• Mini USB LED lamp (for curing the print)
• Artificial fingernail holder (for printing on tips and press-on nails)
• Nail file (to file or shape the nail area)
• Base coat stickers (to stick over natural nails in case of no liquid base coat)
• Test papers (to test ink cartridge colours on upon cartridge installation)
• Test-pattern compare card (to check colours are correct upon cartridge installation
• Outlet: 2-pin plug
• User Manual
What should the nail status be before printing?
Removing dead skin from the nail area, pushing cuticles back, and freeing the nail bed from oil/moisture. We highly recommended a base gel to be applied too. Buffed and smoothed. Printing can be done on a buffed sculptured, gel, acrylic, polish or natural nail. Follow your normal process. The machine can print the design on the area which it can detect. Results are more detailed and clear on a larger nail bed which has product (gel, acrylic) applied.
Can I use my own products in the printing process?
Only our specially formulated PG print gels and SM10 ink cartridge can be used to print. Feel free to use your own base gel, colour gel, and top seal gel, as you have experience with, and confidence in them.
How long does the print last?
The print can last 2-5 weeks if a decent quality base gel and top seal gel are applied as recommended. Results last longer on a larger nail bed which has product (gel, acrylic) applied. Natural nails tend to give off oils which lift base coats easier.
How do I remove the print?
If the print is still wet, acetone or an alcohol wipe can be used to take it off. If the print has been cured or a topcoat applied and cured, filing will be required.
What format and size image or photo can I use?
Using any high-definition photo/image is extremely important. A bright photo or image is recommended. Screenshots will not print well. Not all images from the internet will work as various sources have various qualities and formats that the printer cannot always read. Zoom in on the picture and check for pixelation.
What is the shelf-life of the ink cartridge?
The SM10 has an 18-month shelf-life and can be stored in a dry, dark environment. Cartridges are vacuum-sealed to maintain optimum print quality. We recommend keeping your cartridge sealed in its original packaging if they do not need to be used right away. If they are removed from their packaging prematurely, they will be more likely to dry out. If you do not use your printer for an extended period (a few days or more), your cartridge can be wrapped gently in cellophane and stored standing upwards, or left inside your machine. Storing the cartridge in these ways way does not guarantee it will not dry or block. We highly recommend using the cartridge every few days and cleaning it regularly.
DISCLAIMER: Proforma invoices are valid for 7 days. Stock availability may change. Printers and consumables will not be shipped, nor dropped off / picked up, until the full invoice amount due has been paid and monies reflect in our bank account. The printer and all consumables remain the property of Copia Consulting Pty Ltd. until the full invoice amount due has been paid.